RESOURCE CENTER · PITON-GLOBAL

Insights on global outsourcing.

Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.

94
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Today’s Features
FEATURED AI & DATA
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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→ TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs → HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow → TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow → HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles

Fresh from the Resource Center.

All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
ARTICLES 26-min read Transforming Patient Journeys: The Competitive Advantage of Pharma Outsourcing to the Philippines The pharmaceutical industry has undergone a fundamental transformation in its understanding of patient experience, evolving from a product-centric… Read article → ARTICLES 6-min read Omnichannel Customer Support: The Philippine Call Center Advantage Omnichannel customer support changes the game by integrating voice, email, chat, and social media into one smooth system. Read article → ARTICLES 5-min read Understanding the Filipino Work Ethic: A Key Component in BPO Success When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency? Read article → ARTICLES 28-min read Strengthening Back Office Support Through Information Services Outsourcing to the Philippines The back office represents the operational foundation that enables organizations to function effectively, process transactions efficiently, and maintain… Read article → ARTICLES 9-min read Creating a Seamless Multichannel Experience in Customer Care Centers A customer who opens a chat about a late order, calls the next morning and gets an email… Read article → ARTICLES 6-min read What, Why, How to Outsource Payroll Processing Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and… Read article → ARTICLES 27-min read Powering Aviation Operational Excellence Through Philippine Back-Office Innovation While passenger-facing services often capture the spotlight in discussions of aviation outsourcing, the industry’s operational backbone lies in… Read article → ARTICLES 11-min read 9 Metrics and KPIs for Evaluating Your Outsourced Services Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently. Read article → AI & DATA 7-min read AI Customer Service Automation: Enhancing Interactions and Efficiency Automation in support has moved past the scripted chatbot. Today’s tools can read a request, check the account,… Read article → ARTICLES 5-min read Why Healthcare Companies Outsource to BPOs in the Philippines: 7 Reasons The healthcare industry faces growing pressure to balance high-quality patient care with rising operational costs and complex administrative… Read article → ARTICLES 7-min read Call Center Automation: Transforming Customer Support and Enhancing Efficiency Most of the cost in a voice operation sits in minutes that add nothing for the caller: menu… Read article → ARTICLES 6-min read How To Choose the Right E-commerce Customer Support for Your Business What is e-commerce customer service? Don’t you just receive an order, ship the product, and the job’s done?… Read article →
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