RESOURCE CENTER · PITON-GLOBAL

Insights on global outsourcing.

Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.

94
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Today’s Features
FEATURED AI & DATA
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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→ TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs → HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow → TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow → HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles

Fresh from the Resource Center.

All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
CALL CENTERS & BPO 8-min read The Technology Stack Powering Modern Philippine Contact Centers The Philippine contact center industry has established itself as a global powerhouse, employing more than a million professionals… Read article → CALL CENTERS & BPO 11-min read Talent Acquisition Strategies for Philippine Call Center Excellence The Philippine call center industry has established itself as a global powerhouse, employing well over a million professionals… Read article → CALL CENTERS & BPO 16-min read Remote Work Revolution: How Philippine Contact Centers Adapted Post-Pandemic The COVID-19 pandemic triggered unprecedented disruption across global industries, with contact centers facing particularly acute challenges due to… Read article → CALL CENTERS & BPO 8-min read Achieving Superior Financial Performance Through Fintech Outsourcing to the Philippines A fintech’s financial performance improves through outsourcing only when the offshore team lowers the cost of each correctly… Read article → CALL CENTERS & BPO 7-min read The Human-AI Collaboration Model: Creating the Perfect Customer Support Ecosystem The customer support ecosystems that perform best neither surrender completely to automation nor cling stubbornly to purely human… Read article → CALL CENTERS & BPO 8-min read How the Philippines Delivers World-class Customer Service Support The Philippines delivers world-class customer service through a combination that is hard to copy: a large English-fluent workforce,… Read article → CALL CENTERS & BPO 15-min read Navigating Regulatory Compliance in Philippine Offshore Call Center Operations Regulatory compliance stands as a critical cornerstone for Philippine offshore call center operations. As the industry continues to… Read article → CALL CENTERS & BPO 16-min read The Economic Impact of Contact Center Growth on Philippine Regional Development The rise of the contact center industry in the Philippines has transformed not only the country’s economic landscape… Read article → CALL CENTERS & BPO 15-min read Cultural Competency: Why Philippine Contact Centers Excel at Global Customer Care Philippine call centers have built a distinctive reputation for excellence in customer care, and it rests on something… Read article → CALL CENTERS & BPO 15-min read How AI is Transforming Philippines-Based Contact Center Operations The integration of artificial intelligence (AI) into Philippines-based contact center operations represents one of the most significant technological… Read article → CALL CENTERS & BPO 10-min read Beyond Chatbots: The Next Generation of AI Tools Transforming Contact Centers Contact centers have moved far beyond the rudimentary chatbots that once represented the cutting edge of automation. Today’s… Read article → CALL CENTERS & BPO 7-min read The Philippine Advantage in Back-Office Work: Talent, Controls and Cost The Philippine advantage in back-office work rests on three things buyers can check: a large, English-fluent workforce trained… Read article →
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