RESOURCE CENTER · PITON-GLOBAL
Insights on global outsourcing.
Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.
94
pages of insight
1,122
articles published
Today’s Features
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs
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HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow
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TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow
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HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles
Fresh from the Resource Center.
Balancing Automation and Human Touch in Philippine Customer Service Operations
The Philippine contact center industry has established itself as a global leader in customer service delivery, with over…
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Leveraging Philippine Talent to Enhance Global Customer Service Delivery
Filipino customer service professionals are the asset a North American brand is actually buying when it moves support…
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Customer Experience Analytics: How Philippine Call Centers Drive Insights
The Philippine call center industry has established itself as a global leader in delivering customer service that earns…
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Optimizing Travel Operations Through Strategic Business Process Outsourcing: The Philippines Advantage
Back office operations serve as the operational foundation of successful travel organizations, encompassing the complex administrative, financial, and…
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The Rise of Specialized BPO Services in Philippine Contact Centers
The Philippine Business Process Outsourcing (BPO) industry has evolved significantly from its origins as a provider of basic…
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BPO Performance Management: Strategic Frameworks for Measuring and Optimizing Outsourcing Value
The evolution of Business Process Outsourcing (BPO) from tactical cost reduction to strategic business enablement has fundamentally transformed…
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Training Innovations: Upskilling Philippine Call Center Agents for Technical Support
The Philippine call center industry has established itself as a global leader in customer service delivery, with over…
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Measuring ROI on Automation Investments in BPO Operations
Automation has become both a strategic imperative and a significant capital investment in modern BPO services, particularly for…
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Customer Service Support Philippines: The Philippine Support Model
The Philippine support model runs customer service as a managed operation: Filipino agents in Manila or Cebu own…
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Cybersecurity Challenges and Solutions in Philippine Contact Center Operations
The Philippine contact center industry has established itself as a global leader in customer service delivery and one…
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Cutting Administrative Overhead with Utilities Outsourcing To The Philippines
The back-office operations of utilities companies have evolved into complex, technology-intensive functions that require specialized expertise, advanced systems…
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Measuring ROI: The Business Case for Philippine Call Center Outsourcing
Philippine call center outsourcing has emerged as a compelling solution for companies across industries, offering a unique combination…
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Page 54 of 69 · 822 articles published
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