RESOURCE CENTER · PITON-GLOBAL
Insights on global outsourcing.
Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.
93
pages of insight
1,114
articles published
Today’s Features
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs
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HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow
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TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow
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HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles
Fresh from the Resource Center.
Customer Experience Excellence: Delivering Superior Front-Office Insurance Services Through Outsourcing to the Philippines
The insurance industry has undergone a fundamental shift in recent years as customer expectations have evolved from simply…
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What is a “QA Score” in Philippine Call Centers?
In the competitive landscape of Business Process Outsourcing (BPO), particularly within the Philippines’ thriving outsourcing industry, the “QA…
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Nurturing Talent Pipelines: Workforce Excellence in Contact Center Outsourcing Services to the Philippines
The Human Capital Foundation of Service Excellence The foundation of exceptional contact center outsourcing services rests upon the…
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How Do I Handle an Abusive Caller in Philippine Call Centers?
Agents in the Philippine call center industry will inevitably encounter abusive callers, and the way a provider handles…
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Customer Acquisition in the Philippines Through Analytics: Redefining How Businesses Grow
The Analytics Revolution in Philippine Customer Acquisition Data analytics now decides which prospects are worth a sales conversation,…
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What Are the Biggest Contact Center Companies in the Philippines?
The Philippines has firmly established itself as the global leader in business process outsourcing, with its contact center…
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The Multigenerational Workforce: How Call Centers in the Philippines Are Harnessing the Power of Age Diversity
For the first time in history, there are five generations working side-by-side in the workplace: the Silent Generation,…
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What is “Upskilling” in the Philippine Contact Center Industry?
The Philippine contact center industry, a cornerstone of the global business process outsourcing (BPO) landscape, is at a…
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The Startup Advantage: Why Call Centers in the Philippines Are the Ideal Partner for High-Growth Companies
For high-growth startups, the journey from a promising idea to a market-leading enterprise is a precarious one. Every…
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How Much is the 13th-Month Pay in Philippine Call Centers?
The Business Process Outsourcing (BPO) industry is a monumental pillar of the Philippine economy, employing over 1.7 million…
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What is the Night Differential Rate in Philippine Call Centers?
Night differential pay is a legally mandated premium on every hour a Filipino agent works between 10:00 p.m.…
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What is “Accent Neutralization” Training in the Philippines?
Clear, low-effort speech is what customers notice first, and for the Philippines, a leader in the business process…
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Page 54 of 93 · 1,114 articles published
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