RESOURCE CENTER · PITON-GLOBAL

Insights on global outsourcing.

Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.

93
pages of insight
1,114
articles published
Today’s Features
FEATURED AI & DATA
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
Read the feature →
→ TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs → HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow → TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow → HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles

Fresh from the Resource Center.

All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
ARTICLES 6-min read The Cloud Contact Center Revolution: How Call Centers in the Philippines Are Leveraging the Cloud for Agility and Innovation The contact center industry is in the midst of a profound transformation, driven by the inexorable shift from… Read article → ARTICLES 24-min read Data-Driven Proptech: How Philippine Analytics Teams Bring Advanced Analytics and Business Intelligence to Real Estate The transformation of real estate from an intuition-based industry to a data-driven sector represents one of the most… Read article → ARTICLES 37-min read The Impact of AI on Property Operations, Leasing, and Portfolio Performance [2026 Guide] Executive Summary Philippine BPO operations are changing how real estate organizations run leasing, resident service and property operations,… Read article → ARTICLES 43-min read Social Media Moderation and Customer Support at Scale: The AI-Augmented Philippine Operating Model [2026 Guide] Executive Summary Social platforms and social-first brands are facing an unprecedented operational challenge. Content volumes are exploding, moderation… Read article → ARTICLES 38-min read AI-Powered Network, Billing & CX Operations: A 2026 Guide for Telecom Providers Executive Summary Advances in AI-enabled Philippine BPO have closed the gap that historically separated regional telecom providers running… Read article → ARTICLES 41-min read How AI Is Transforming Energy, Water & Essential Services Operations: A 2026 Guide to Utilities Outsourcing in the Philippines Executive Summary Utility organizations across electric power, gas distribution, water services, renewable energy, and regulated infrastructure are increasingly… Read article → BPO CAREERS 13-min read How to Prepare for Call Center Aptitude Tests: A Guide for Filipino Applicants The Business Process Outsourcing (BPO) industry in the Philippines has emerged as a global powerhouse, contributing significantly to… Read article → ARTICLES 42-min read How AI Eliminates the Scale Gap Between Mid-Market and Global Retailers [2026 Guide] Executive Summary Advanced Philippine BPO delivery models—augmented with AI, automation, and data intelligence—are redefining competitive dynamics for mid-market… Read article → ARTICLES 34-min read How AI Is Reshaping Airlines, OTAs and Hospitality: The 2026 Travel Support Guide Executive Summary Philippine outsourcing operations, powered by AI, are redefining how travel and tourism companies compete and how… Read article → ARTICLES 6-min read Healthcare and Telemedicine Support: How Call Centers in the Philippines Are Powering the Digital Health Revolution The healthcare industry is undergoing a profound transformation. Telemedicine, electronic health records and the demand for patient-centric care… Read article → ARTICLES 28-min read Reshaping Your Global Operations: The Complete 2026 Guide to Technology Outsourcing in the Philippines Executive Summary AI-augmented Philippine technology and SaaS outsourcing operations are closing the gap between mid-market tech companies and… Read article → ARTICLES 21-min read AI-Driven Transformation of Banking, Fintech & Financial Operations in the Philippines [2026 Guide] Executive Summary Philippine BPO operations, enhanced with AI, are redefining the economics and operating models of financial services… Read article →
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