Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Regulatory Compliance in Healthcare BPO: Navigating HIPAA, GDPR, and Emerging Privacy Frameworks
Ensuring Continuity in Insurance BPO: Disaster Recovery Frameworks and Resilience Planning
Omnichannel Integration: Building Seamless Customer Journeys in Modern Contact Centers
Risk Mitigation Strategies for Retail BPO: Protecting Brand Reputation in Customer-Facing Operations
The Human Touch in Digital Transformation: Balancing Automation and Agent Expertise in Modern Contact Centers
Cybersecurity in Financial Services BPO: Protecting Client Data in an Era of Increasing Threats
Back-office Outsourcing Egypt: Leveraging Egypt’s Tech Ecosystem for Global Competitiveness
Measuring What Matters: Advanced KPI Frameworks for BPO Performance Evaluation
Vendor Consolidation Strategies: Optimizing Your BPO Partner Ecosystem
Multilingual Customer Support Excellence: Building Global BPO Teams for International Markets
The Evolution of Technical Support Outsourcing: From Cost Center to Strategic Differentiator
Data-Driven Workforce Management: Optimizing Staffing Models in Multinational Contact Centers
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