Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
Get Your Top 1% Vendor List
Data Security in BPO: Protecting Sensitive Information in Outsourced Operations
BPO Pricing Models: Strategic Approaches for Value-Based Commercial Frameworks
Robotic Process Automation in BPO: Transforming Service Delivery Through Intelligent Automation
Quality Assurance in Multilingual BPO: Building Consistent Excellence Across Language Barriers
Change Management in BPO Transitions: Strategies for Successful Organizational Transformation
Inside the Philippines’ Call Center Industry: Efficiency, Talent, and Cost Control
BPO Vendor Selection: A Strategic Framework for Evaluating and Choosing Outsourcing Partners
The Consultant Approach: How Advisory BPO Models Are Transforming Traditional Outsourcing
Knowledge Management in BPO: Building Intellectual Capital for Continuous Service Excellence
BPO Contract Negotiation: Structuring Agreements for Long-Term Strategic Value
Remote Workforce Management in BPO: Building Virtual Teams Across Global Time Zones
Sustainable BPO Practices: Environmental and Social Responsibility in Outsourcing Operations
Build a Smarter CX Strategy
Leverage PITON-Global’s market intelligence and outsourcing expertise to identify trusted Philippine BPO partners faster and with confidence.
Get Your Top 1% Vendor List