Knowledge Center Articles

Today's Feature

Invoice Outsourcing: Streamlining Invoice Processing Efficiently

As your business grows, handling rising invoice volumes while maintaining accuracy and compliance becomes an even more significant challenge. That’s where invoice outsourcing comes in....

Filipina call center agent smiling at her desk with a headset in a BPO office.

Today's Feature

Customer Support Outsourcing Philippines: Why It’s the Best Choice

Ever wonder why so many global brands rely on the Philippines for customer support? There’s a reason for that. The country has built a reputation...

Two lab technicians in protective gear analyzing data on a computer, representing scientific research and healthcare analysis.

Today's Feature

State of Healthcare Business Process Outsourcing (2025)

Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...

Filipino call center agents working at their desks, wearing headsets and assisting customers.

Today's Feature

Understanding the Filipino Work Ethic: A Key Component in BPO Success

When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...

A businesswoman counting US dollar bills at her office desk, representing financial planning and business management.

Today's Feature

What, Why, How to Outsource Payroll Processing

Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....

A magnifying glass placed over a printed data analysis report with bar charts and metrics, representing business insights.

Today's Feature

9 Metrics and KPIs for Evaluating Your Outsourced Services

Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Today's Feature

Outsourcing India: The Technological Vanguard of Global Business Solutions

Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...

Image Annotation Outsourcing Philippines: Refining AI Vision for the Future

Image annotation has become one of the most sought-after services in the realm of artificial intelligence and machine learning. This intricate process involves tagging visual...

Call Centres in the Philippines: A High-Growth Industry

In our global economy – with the growth of businesses spurred on by consumer culture in the age of the internet – many companies are...

BPO in the Philippines

In the wake of the COVID-19 pandemic, consumers are recovering and ready to start shopping again, but businesses haven’t quite figured out how to meet...

AI and Call Centre in the Philippines

As the world moves to an increasingly global economy, with customers now able to buy, work, and live anywhere in the world with the ease...

Achieve sustainable growth with world-class BPO solutions!

PITON-Global connects you with industry-leading outsourcing providers to enhance customer experience, lower costs, and drive business success.

Book a Free Call

Customer Service Excellence in Bilingual Customer Support: A New Era for Businesses in Mexico

In Mexico, the pursuit of customer service excellence has entered a new era with an emphasis on bilingual customer support. This focus reflects a deep...

Why does it make sense to examine the corporate culture of a BPO provider before making an outsourcing decision?

When deciding to outsource business processes to a third-party provider, it can be important to examine the corporate culture of the provider. A strong, positive...

Back-Office Services UK: Streamlining Operations for Business Efficiency

The importance of efficient back-office operations has become increasingly evident in the business world. Non-customer-facing services, which include administrative tasks, data management, financial operations, and...

Call Centers in Mexico: Revolutionizing Customer Support with Advanced Technology

Call centers in Mexico are at the forefront of a technological revolution, fundamentally altering how customer support is delivered. This transformation is driven by the...