Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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The Philippine Advantage: Call Center Outsourcing Services Fueling Operational Mastery and Sustainable Growth
What is AHT, and Why Does it Matter in Philippine Call Centers?
Call Center Outsourcing Services to the Philippines: Building Stronger Customer Relationships Through Service Excellence
How Long is the Training Period in Philippine Call Centers?
What is “Aux Time” in Philippine Call Centers?
The Competitive Edge: Leveraging Customer Service Outsourcing to India for Global Market Leadership
What is the Minimum Typing Speed Required in Philippine Call Centers?
From Cost to Capability: The Real Value of Customer Support Outsourcing to India
Do I need a college degree to work in a Philippine call center?
Accelerate Growth with Call Center Outsourcing to India: A Strategic Approach
What Are the Working Hours and Shifts in Philippine Call Centers?
Is Overtime Mandatory in Philippine Call Centers?
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