Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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The Philippines as a Customer Service Hub: Trends and Opportunities
Implementing Effective Quality Assurance Programs in Call Centers in the US
Insurance BPO Philippines: Unveiling the Pearl of the Orient’s Prowess in Insurance OutsourcingÂ
Back-office Outsourcing Egypt: A Strategic Gateway to the Middle East and Africa
Innovative Trends in Back-Office Outsourcing in the Philippines
AI-Driven Customer Service Trends: Revolutionizing Engagement in Mexico
Customer Support Outsourcing India: A Melange of Tradition and Innovation
Optimizing Clinical Development with Life Science Outsourcing to the Philippines
Elevating Global Customer Support with Contact Centers in the Philippines
Call Center Philippines: Navigating the Archipelago of Voice SolutionsÂ
Advancements in Customer Service: The Role of Call Centers in the Philippines
Travel BPO India: Charting New Routes in the World of Travel Â
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