CATEGORY ARCHIVE · PITON-GLOBAL

Customer Service and Support

Articles from the PITON-Global Knowledge Center in this archive.

183 articles
01Articles
All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
ARTICLES 8-min read Customer Care Redefined: Innovations in Call Center Support Most of the innovations in call center support over the past few years have been sold as technology,… Read article → ARTICLES 9-min read Revolutionizing Customer Care through Advanced Call Center Tech Advanced call center tech only revolutionizes customer care when someone owns the platform decision, the data flowing through… Read article → ARTICLES 9-min read Ensuring Data Security in Contact Center Customer Support Every support conversation hands an agent something worth stealing: a card number, a date of birth, an account… Read article → ARTICLES 10-min read Strategies for Managing Difficult Customer Interactions in Contact Centers Every escalated call, repeat contact and refund dispute costs more than the routine contact that came before it,… Read article → ARTICLES 8-min read Streamlining Call Routing for Enhanced Customer Support in the US Routing is the one part of a support operation the customer experiences before any agent speaks, and it… Read article → ARTICLES 10-min read The Human Element in Contact Center Excellence Empathy, judgment and the ability to calm an angry caller still decide whether an outsourced customer conversation ends… Read article → ARTICLES 9-min read Predictive Analytics for Proactive Contact Center Customer Care Forecasting who will call, why, and when lets an outsourced voice team fix problems before the phone rings,… Read article → ARTICLES 8-min read Exploring the Future of Call Center Technology in Customer Support The future of call center technology in customer support is less about replacing the agent and more about… Read article → CUSTOMER SERVICE AND SUPPORT 7-min read Linguistic Expertise and Cultural Resonance: How Filipino Agents Elevate CX The reason a Cebu agent can calm a customer in Ohio faster than most scripts allow is not… Read article → ARTICLES 7-min read Listening to the Voice of the Employee in Contact Center Excellence in the US For a US brand whose customer calls are answered by an offshore team, the voice of the employee… Read article → ARTICLES 7-min read Scaling US-based Customer Support with a Remote Contact Center Workforce A remote contact center workforce lets a US company grow customer support faster than it could by building… Read article → ARTICLES 8-min read Future-Ready Customer Service Strategies for Call Centers Future-ready customer service strategies for call centers pay for themselves in one place: retained revenue. Every other line… Read article →
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