CATEGORY ARCHIVE · PITON-GLOBAL
Customer Service and Support
Articles from the PITON-Global Knowledge Center in this archive.
183 articles
01Articles
Scaling Up Your Outsourced Customer Support Team
Most ramps fail in the third week, when the new cohort hits the queue before the quality loop…
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The Truth About Customer Experience and How Important it is Today
Customer experience is the sum of what a customer remembers about dealing with a company, and its importance…
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The Story Of The Irate Customer And The Customer Service Associate
An irate customer is almost never created by the contact in which they finally shout. They are made…
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