CATEGORY ARCHIVE · PITON-GLOBAL

Customer Service and Support

Articles from the PITON-Global Knowledge Center in this archive.

183 articles
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All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
ARTICLES 5-min read Understanding the Filipino Work Ethic: A Key Component in BPO Success When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency? Read article → ARTICLES 9-min read Creating a Seamless Multichannel Experience in Customer Care Centers A customer who opens a chat about a late order, calls the next morning and gets an email… Read article → ARTICLES 7-min read Call Center Automation: Transforming Customer Support and Enhancing Efficiency Most of the cost in a voice operation sits in minutes that add nothing for the caller: menu… Read article → ARTICLES 8-min read The Role of Outsourcing in Boosting Customer Care in Philippine Call Centers Outsourcing plays a larger role in boosting customer care than the usual explanation admits. The standard story is… Read article → ARTICLES 9-min read What Cost-Effective Really Means for Philippine Customer Service: Fully Loaded Rates, Pricing Models and Hidden Costs Outsourcing customer services to the Philippines is cost-effective for a specific reason that most quotes obscure: the fully… Read article → BLOG 9-min read Elevating Customer Care: The Benefits of Outsourcing to the Philippines The benefits of outsourcing customer care to the Philippines fall into five buckets, and only one of them… Read article → BLOG 9-min read The Competitive Edge: Why Companies Choose the Philippines for Customer Services Companies choose the Philippines for customer services because the country delivers three things at once that are hard… Read article → ARTICLES 7-min read What Makes Philippine Call Centers the Best Choice for Customer Support Outsourcing Philippine call centers are the best choice for customer support outsourcing when a North American buyer needs three… Read article → ARTICLES 7-min read The Future of Customer Care: Outsourcing to the Philippines for Superior Service The future of customer care, for a North American brand outsourcing to the Philippines, is a desk where… Read article → ARTICLES 7-min read How the Philippines Became the Customer Service Hub for North American Brands The Philippines became the customer service hub for North American brands through a sequence that took roughly twenty-five… Read article → ARTICLES 8-min read The Importance of Multilingual Support in Global Contact Centers Customers judge a brand by how easy it is to get help, and the language of that help… Read article → ARTICLES 29-min read The Human Touch in Proptech Outsourcing to the Philippines: Elevating Customer Experience Through Philippine Call Center Excellence Customer experience has emerged as the defining competitive battleground in the modern proptech landscape, where technological sophistication must… Read article →
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