Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Contact Centres in the UK: Powering the Fintech Industry
Contact Centres in Australia: Integrating CX in Front and Back-Office Operations
Contact Centers Colombia: The Utilization of Advanced Tech
AI Innovation in Call Centers: Redefining Customer Service in Mexico
Technical Support Outsourcing in the UK: The Preference for Onshore Solutions
Effective Call Center Scripting Techniques
Tech Support vs Help Desk Outsourcing in the UK: Understanding the Key Differences
The Psychology of Customer Service in Australian Contact Centres
Crisis Management Strategies in the Age of Social Media for US-based Call Centers
Customer Care Outsourcing to Colombia: The Game Changer
E-Commerce Customer Support in Australia: Contact Centres at the Forefront
Measuring Customer Satisfaction in Australian Call Centres: Best Practices
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