There’s no doubt about it. The Philippines has emerged as the world’s BPO powerhouse. The Philippine...

All the cards are on the table and indications are clear that the Philippines has stepped...

Over the years, Philippine-based BPOs have indeed effectively parlayed their strengths in attracting service buyers. Among these...

Those who plan to set up shop in any of the call center companies’ districts in...

December 04, 2010 Philippine Daily Inquirer / reports from Cynthia D. Balana and Lawrence de Guzman,...

The call center industry is successful mainly because of the many good men and women who...

The growth of the BPO sector is propelled by the introduction of new service offerings as well...

Over the years, the BPO sector has grown exponentially, fueled primarily by strong global demands. An...

There are factors that help explain how offshore BPO firms in the Philippines can catch up...