Knowledge Center Articles
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Why it’s Important to Promote Teamwork in a Philippine Call Center
What are the benefits of promoting teamwork in a call center? Improved Communication Efficient Process Shared...
How the Philippines Became the World’s Call Center Capital
How did the Philippines become and call center capital of the world? Cost-effective and efficient labor...
How Cloud Communication Has Changed Call Center Services in the Philippines
What are the benefits of cloud communication for call centers in the Philippines? Seamless communication Remote...
The Essentials of an Effective Customer-Oriented Call Center
What are the essentials of an effective customer-oriented call center? Essentials of an Effective Call Center...
These 8 Stress Busters Will Make Your Job Easier and Lighter
Stress can affect everyone, whether they’re at home, school, or even at work in a Philippine...
Important Qualities of a Philippine Call Center Agent
What are the important qualities of a Philippine Call Center Agent? Empathy Adaptability Patience Organization Knowledge...
Reasons Why Customer Experience Should Be A Priority
What should you understand about customer experience? The customer’s perception The importance of customer experience The...