Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Outsourcing Excellence: Belize’s Pivotal Role in Hospitality’s Global Service Revolution
The Ethics of Outsourcing: Balancing Profit and Social Responsibility
Healing at a Distance: How Belize’s Outsourced Call Centers are Transforming Patient Care Globally
Using Chatbots for 24/7 Customer Support in the US
Optimizing the Canadian Contact Center Workforce for Superior Customer Service
Contact Centers Colombia: Revolutionizing Back-Office Outsourcing with a Focus on CX
Improving Net Promoter Score (NPS) in Call Centers
Insuring Satisfaction: The Strategic Edge of Outsourced Call Centers in Belize for the Insurance Industry
The Psychology of Call Center Hold Music
Advanced Knowledge Management Strategies for Contact Centers
Insurance Queries to Resolutions: Streamlining with Call Center Services Belize
Contact Centres in the UK: A Vital Pillar for Customer Engagement
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