RESOURCE CENTER · PITON-GLOBAL

Insights on global outsourcing.

Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.

94
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Today’s Features
FEATURED AI & DATA
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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→ TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs → HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow → TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow → HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles

Fresh from the Resource Center.

All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
CALL CENTERS & BPO 31-min read The Complete Guide to Customer Service Outsourcing: Strategies, Destinations, and Future Trends Exceptional customer service has stopped being a differentiator and become a fundamental business requirement. As organizations strive to… Read article → CALL CENTERS & BPO 7-min read AI Revolutionizes Contact Center Quality Assurance, Reshaping Performance Metrics For years, a supervisor scoring a handful of calls per agent each month was the whole quality program.… Read article → CALL CENTERS & BPO 7-min read Beyond Cost Savings: How Financial Services Firms Are Transforming Customer Experience Through Strategic Outsourcing The labor saving is the easiest part of an offshore deal to measure and the least interesting part… Read article → CALL CENTERS & BPO 22-min read Enhancing Customer Journeys: How Automotive Outsourcing to the Philippines Drives Retention and Loyalty The automotive industry has undergone a fundamental transformation in recent decades, evolving from a product-centric sector focused primarily… Read article → CALL CENTERS & BPO 25-min read From Lab Bench to Market Launch: How Philippine BPO Partners Accelerate Biotech Time-to-Market Racing Against Time to Save Lives The journey from laboratory discovery to market-ready therapeutic represents one of the… Read article → CALL CENTERS & BPO 25-min read Regulatory Mastery: Ensuring Compliance and Governance Excellence in Insurance Outsourcing to the Philippines The regulatory environment governing insurance operations has become increasingly complex and demanding as regulators worldwide have expanded their… Read article → CALL CENTERS & BPO 10-min read State of Healthcare Business Process Outsourcing (2025) Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off… Read article → CALL CENTERS & BPO 26-min read Transforming Patient Journeys: The Competitive Advantage of Pharma Outsourcing to the Philippines The pharmaceutical industry has undergone a fundamental transformation in its understanding of patient experience, evolving from a product-centric… Read article → CALL CENTERS & BPO 6-min read Omnichannel Customer Support: The Philippine Call Center Advantage Omnichannel customer support changes the game by integrating voice, email, chat, and social media into one smooth system. Read article → CALL CENTERS & BPO 5-min read Understanding the Filipino Work Ethic: A Key Component in BPO Success When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency? Read article → CALL CENTERS & BPO 28-min read Strengthening Back Office Support Through Information Services Outsourcing to the Philippines The back office represents the operational foundation that enables organizations to function effectively, process transactions efficiently, and maintain… Read article → CALL CENTERS & BPO 9-min read Creating a Seamless Multichannel Experience in Customer Care Centers A customer who opens a chat about a late order, calls the next morning and gets an email… Read article →
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