Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
Get Your Top 1% Vendor List
Technical Support Outsourcing Egypt: A Strategic Move for Startups and SMEs
Measuring What Matters: Advanced KPI Frameworks for BPO Performance Evaluation
The Ultimate Guide to Multilingual Call Center and Back-Office Outsourcing to the Philippines
Multilingual Customer Support Excellence: Building Global BPO Teams for International Markets
The People Behind the Process: Healthcare Outsourcing to the Philippines for Workforce Excellence
Social Media Customer Care: Real-Time Brand Management in the Age of Digital Conversations
Back-Office Outsourcing Philippines – The Essential Guide
Technical Support Outsourcing Philippines – The Ultimate Guide for C-Level Executives
Call Centers Philippines – A C-Level Guide to Outsourcing
Fintech Support Excellence: Building Specialized BPO Teams for Complex Financial Technology Products
Scaling Customer Support for E-commerce: Flexible BPO Models for Seasonal Demand Fluctuations
The Human Touch in Digital Transformation: Balancing Automation and Agent Expertise in Modern Contact Centers
Build a Smarter CX Strategy
Leverage PITON-Global’s market intelligence and outsourcing expertise to identify trusted Philippine BPO partners faster and with confidence.
Get Your Top 1% Vendor List