Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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The Sentient Call Center: How Neuroscience and Behavioral Economics Are Redefining Agent and Customer Experience
Are Philippine Call Centers Shifting to Non-Voice Services?
Delivering Consistency Across Channels: The Value of Philippine Customer Service & Support Outsourcing in Multichannel Environments
Contact Center in the Philippines: The Evolution to Omnichannel Customer Experience Excellence
The True Cost of Philippine Call Center Outsourcing: Beyond the 60% Savings Myth
Solving the Quality-Scale Equation: How Process Mining and Continuous Improvement Are Dissolving the Traditional Trade-Off in Philippine Call Centers
Leveraging Philippine Talent Networks for Next-Generation Technology Outsourcing Solutions
Strategic Economic Impact: Driving Business Growth Through Multilingual Call Center Outsourcing to the Philippines
Contact Center Services in the Philippines: The Complete Omnichannel Service Portfolio
Content Moderation at Scale: How Philippine Call Center Services Protect Brand Safety and User Experience
From Reactive to Predictive: How Machine Learning Is Transforming Call Centers in the Philippines Into Real-Time Intelligence Engines
Advanced Infrastructure and Technology Excellence in Technical Support Outsourcing to the Philippines
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