Contact Centres UK: Integrating Back-Office Services for Enhanced Customer Experience (CX)
The evolution of contact centres in the UK is taking a significant turn, with a growing emphasis on integrating back-office services to bolster the overall...
Categories
Today's Feature
Invoice Outsourcing: Streamlining Invoice Processing Efficiently
As your business grows, handling rising invoice volumes while maintaining accuracy and compliance becomes an even more significant challenge. That’s where invoice outsourcing comes in....
Today's Feature
Customer Support Outsourcing Philippines: Why It’s the Best Choice
Ever wonder why so many global brands rely on the Philippines for customer support? There’s a reason for that. The country has built a reputation...
Today's Feature
State of Healthcare Business Process Outsourcing (2025)
Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...
Today's Feature
Understanding the Filipino Work Ethic: A Key Component in BPO Success
When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...
Today's Feature
What, Why, How to Outsource Payroll Processing
Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....
Today's Feature
9 Metrics and KPIs for Evaluating Your Outsourced Services
Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....
Today's Feature
Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes
Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...
Today's Feature
Improving First Call Resolution Rates in the US
Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...
Today's Feature
Outsourcing India: The Technological Vanguard of Global Business Solutions
Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...
Multilingual BPO Services Philippines: The Lingual Advantage
In today’s globalized economy, businesses have transcended national boundaries, creating a marketplace that is diverse and interconnected. The consequent advent of the digital age has...
Insurance BPO Philippines: Technology Modernization – A Catalyst for Profitable Growth
Technology modernization has rapidly shifted from being a competitive advantage to an essential survival strategy in today’s digitally-driven economy. The insurance industry, a critical component...
Healthtech Outsourcing Philippines: Unleashing Its Power
In today’s dynamic healthcare landscape, marked by increasing complexity and evolving patient expectations, businesses worldwide are grappling with challenges of cost optimization, efficiency, and quality...
Achieve sustainable growth with world-class BPO solutions!
PITON-Global connects you with industry-leading outsourcing providers to enhance customer experience, lower costs, and drive business success.
Book a Free Call
Contact Center Philippines: An Omnichannel Approach to Customer Experience
In the rapidly shifting landscape of customer service, enterprises around the globe strive to elevate their service models, keeping in line with evolving customer expectations....
Retailtech BPO Philippines: Revolutionizing E-Commerce
In an era of rapid digitization and changing consumer habits, retail companies are increasingly embracing technology to revolutionize their operations and customer experiences. Retailtech, a...
Insurtech BPO Philippines: Navigating the Future of Insurance
In the rapidly evolving insurance industry, digital transformation is more than just a buzzword. It’s a fundamental shift in how insurance companies operate, interact with...
The Role of AI in Enhancing Call Center Customer Service in Canada
In the rapidly evolving domain of call center customer service, Artificial Intelligence (AI) is playing an increasingly pivotal role, especially in the context of the...
