Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Contact Center Philippines: How Advanced Technologies are Revolutionizing Outsourcing
Digital Claims Revolution: How Insurance Outsourcing to the Philippines Transforms Modern Processing Operations
Back-Office Outsourcing in the UK: Streamlining Operations for Business Agility
Call Center Outsourcing Philippines: Why CX, not Cost-savings, Should be Your Top Priority
Insurance Business Process Outsourcing to the Philippines: A Deep Dive into an Emerging Global Epicenter
Multilingual Customer Service Philippines: The Growing Importance of 24/7 Omnichannel Support
Optimizing Bilingual Customer Care in BPO Outsourcing: A Strategic Imperative for Mexico’s Businesses
Online Proctoring Outsourcing Industry in the Philippines: A Smart Choice for the Global Education Sector
Insurance BPO Philippines: Disruptive Convergence – Navigating the Digital Revolution
BPO: Streamlining US Back-Office Operations with Advanced Tech
Balancing Data Utilization and Privacy in US Contact Center Operations
Edtech BPO Philippines: Embracing the Future
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