Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Outsourcing Call Centers to Colombia: How Cutting-Edge Tech is Elevating CX
Healthcare BPO India: A Confluence of Tradition and InnovationÂ
Strategic Benefits of Outsourcing Customer Support to Call Centers in the Philippines
Beyond NPS: Measuring CX Metrics in Call Center Customer Service
BPO Services Philippines: The Beating Heart of Modern BusinessÂ
E-commerce and Customer Support: The Role of Contact Centers in the Philippines
Multilingual Back-Office Outsourcing India: The Backbone of Global Business OperationsÂ
English Proficiency and Global Services in Call Centers in the Philippines
Customized Services for Diverse Industries: Contact Centers in the Philippines
Chatbots and Emotional Intelligence in Call Center Customer Care in the United States
Contact Center Philippines: A Nexus of Global Communication and ReliabilityÂ
The Future of Customer Experience in Contact Centers in the Philippines
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