Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Unlocking Efficiency and Expertise: The Strategic Benefits and Considerations of Back-Office Outsourcing in Australia
Improving First-Call Resolution Rates: Strategies for Contact Centres in Australia
Customer Experience Management Outsourcing to Mexico: A Strategic Approach for Global Businesses
BPO Companies Philippines: Navigating the Vanguard of Global OutsourcingÂ
Healthcare BPO: Transforming Patient Care and Operational Efficiency
Customer Support Outsourcing India: Pioneering Excellence in Global Service
Personalization in Customer Service: Going Beyond the Script
Call Centres in South Africa: How Advanced Tech is Revolutionising Customer Support
SaaS BPO Philippines: Revolutionizing Outsourced Services through TechnologyÂ
Bilingual Customer Support Canada: Blending Technology and Human Interaction for Enhanced CX
Call Center Outsourcing Philippines: Avoiding Common Mistakes for Successful Partnerships
Call Center Services Philippines: Focus on Customer Experience (CX) Key to Success
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