Measuring Customer Effort for Improved Call Center Services in the US
In the United States, call centers are increasingly focusing on measuring customer effort as a key indicator of service quality and customer satisfaction. Customer effort...
Categories
Today's Feature
Invoice Outsourcing: Streamlining Invoice Processing Efficiently
As your business grows, handling rising invoice volumes while maintaining accuracy and compliance becomes an even more significant challenge. That’s where invoice outsourcing comes in....
Today's Feature
Customer Support Outsourcing Philippines: Why It’s the Best Choice
Ever wonder why so many global brands rely on the Philippines for customer support? There’s a reason for that. The country has built a reputation...
Today's Feature
State of Healthcare Business Process Outsourcing (2025)
Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...
Today's Feature
Understanding the Filipino Work Ethic: A Key Component in BPO Success
When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...
Today's Feature
What, Why, How to Outsource Payroll Processing
Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....
Today's Feature
9 Metrics and KPIs for Evaluating Your Outsourced Services
Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....
Today's Feature
Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes
Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...
Today's Feature
Improving First Call Resolution Rates in the US
Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...
Today's Feature
Outsourcing India: The Technological Vanguard of Global Business Solutions
Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...
Customer Service Australia: Balancing Automation and Personalisation
Australian customer service sectors, particularly in call centres, are striking an impressive balance between automation and personalisation. This equilibrium is crucial in today’s fast-paced world,...
Customer Care Outsourcing India: A Blend of Tradition and Innovation
India, with its rich tapestry of culture, tradition, and technological prowess, has carved a distinct niche in the global customer care outsourcing arena. Rooted deeply...
Call Center Services in the Philippines: A Technological Convergence Enhancing Global Communications
Call center services in the Philippines have transcended traditional boundaries, becoming a global epitome of technological convergence and exceptional customer communication. The industry’s remarkable growth...
Achieve sustainable growth with world-class BPO solutions!
PITON-Global connects you with industry-leading outsourcing providers to enhance customer experience, lower costs, and drive business success.
Book a Free Call
Financial Services Outsourcing Philippines: Transforming the Global Financial Landscape
Nestled in the heart of Southeast Asia, the Philippines has emerged as a formidable player in the global outsourcing industry. While call centers and customer...
Call Centre Outsourcing Australia: Elevating Customer Service and Tech Support
The trend of outsourcing call centre operations has gained significant momentum in Australia, especially in the realms of customer service and technical support. This strategic...
Customer Service Outsourcing Philippines: The Heartbeat of Global Client Relations
The rise of the Philippines in the customer service outsourcing sector is no serendipitous event. Historically, its close ties with the United States have led...
The Changing Face of Call Center Services in the US
In the United States, the landscape of call center services is undergoing a remarkable transformation. This evolution is not just about technological advancements, but also...
