CATEGORY ARCHIVE · PITON-GLOBAL

Customer Service and Support

Articles from the PITON-Global Knowledge Center in this archive.

183 articles
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All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
ARTICLES 6-min read Building Resilience in Offshore Customer Support: Lessons from Global Disruptions In the early months of 2020, as a global pandemic upended business operations worldwide, customer-support leaders faced an… Read article → ARTICLES 14-min read Employee Retention Strategies in Philippine Contact Center Industry Employee retention represents a critical challenge for Philippine contact centers seeking sustainable performance in competitive talent markets. With… Read article → ARTICLES 15-min read Crisis Management Protocols in Philippine Contact Center Operations Crisis management represents a critical capability for Philippine contact centers, enabling operational continuity and customer service excellence even… Read article → ARTICLES 9-min read Follow-the-Sun Support Models: Building 24/7 Customer Service Excellence The sun never sets on customer expectations. As businesses expand across time zones and digital commerce eliminates geographical… Read article → ARTICLES 14-min read Quality Assurance Frameworks in Philippine Contact Center Excellence The Philippine contact center industry has established itself as a global leader in customer service delivery, with quality… Read article → ARTICLES 12-min read Balancing Automation and Human Touch in Philippine Customer Service Operations The Philippine contact center industry has established itself as a global leader in customer service delivery, with over… Read article → ARTICLES 9-min read Leveraging Philippine Talent to Enhance Global Customer Service Delivery Filipino customer service professionals are the asset a North American brand is actually buying when it moves support… Read article → ARTICLES 14-min read Customer Experience Analytics: How Philippine Call Centers Drive Insights The Philippine call center industry has established itself as a global leader in delivering customer service that earns… Read article → ARTICLES 14-min read The Rise of Specialized BPO Services in Philippine Contact Centers The Philippine Business Process Outsourcing (BPO) industry has evolved significantly from its origins as a provider of basic… Read article → ARTICLES 9-min read Customer Service Support Philippines: The Philippine Support Model The Philippine support model runs customer service as a managed operation: Filipino agents in Manila or Cebu own… Read article → ARTICLES 8-min read The Technology Stack Powering Modern Philippine Contact Centers The Philippine contact center industry has established itself as a global powerhouse, employing more than a million professionals… Read article → ARTICLES 16-min read Remote Work Revolution: How Philippine Contact Centers Adapted Post-Pandemic The COVID-19 pandemic triggered unprecedented disruption across global industries, with contact centers facing particularly acute challenges due to… Read article →
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