CATEGORY ARCHIVE · PITON-GLOBAL

Call Center

Articles from the PITON-Global Knowledge Center in this archive.

851 articles
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BLOG 5-min read Christmas in a Philippine Call Center: Tips to Make Your Party More Enjoyable What tips should you follow to make your Christmas party more enjoyable? Plan your party early Have a… Read article → BLOG 5-min read Why It’s Important to Give Prompt and Accurate Responses When Working in a Philippine Call Center Why is it important to give prompt and accurate responses when working in a Philippine call center? It… Read article → BLOG 3-min read Benefits of Bringing and Drinking Water to Work in a Philippine Call Center What are the benefits of bringing and drinking water to work? Water can help you save some cash… Read article → BLOG 5-min read Working the Day Shift: Pros and Cons What are the different pros and cons in Working the Day Shift?   There’s no question about the… Read article → BLOG 5-min read The Different Types of Accounts to Handle in the BPO Industry What are the different accounts to handle in the call center industry? 1. Email/Chat Support 2. Travel Account… Read article → BLOG 10-min read Things You Should Never Do in a Call Center Environment Five habits get agents pulled off the phones faster than any others, and each one traces back to… Read article → BLOG 3-min read Reasons Why Call Centers Are Great for Fresh Grads in the Philippines The Philippines has emerged as a hub for the call center industry, attracting numerous fresh graduates each year.… Read article → ARTICLES 7-min read What Makes a Strong Call Center Agent: The Skills and Traits Buyers Should Demand A strong call center agent combines a few teachable skills with a handful of traits that are very… Read article → ARTICLES 7-min read Esprit de Corps: Mastering the Stages of Team Development in Offshore Agent Teams Every new offshore agent team moves through predictable stages of team development before it delivers the quality you… Read article → ARTICLES 9-min read Where are the Call Centers in the Philippines…And Why? Most of the seats are in Metro Manila, a second tier sits in Cebu and Clark, and a… Read article → ARTICLES 8-min read A Look At Filipino Call Centers – Capabilities And Attractiveness Filipino call centers take the inbound and outbound calls of companies based elsewhere, most often in the United… Read article →
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