Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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The Multigenerational Workforce: How Call Centers in the Philippines Are Harnessing the Power of Age Diversity
What is “Upskilling” in the Philippine Contact Center Industry?
The Startup Advantage: Why Call Centers in the Philippines Are the Ideal Partner for High-Growth Companies
How Much is the 13th-Month Pay in Philippine Call Centers?
What is the Night Differential Rate in Philippine Call Centers?
What is “Accent Neutralization” Training in the Philippines?
The Metaverse Customer Experience: How Call Centers in the Philippines Are Preparing for the Next Digital Frontier
Can I Work From Home in a Philippine Call Center?
What Does “Nesting” Mean in Philippine Call Centers?
What is AHT, and Why Does it Matter in Philippine Call Centers?
How Long is the Training Period in Philippine Call Centers?
What is “Aux Time” in Philippine Call Centers?
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