Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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BPO Solutions for Business Transformation in Mexico: A Strategic Roadmap
AI-Powered Speech Recognition for Call Center Transcripts
Training and Development for Contact Center Excellence
Retail Revolution in the US: Omnichannel Tech Support and 24/7 Service
AI-Enhanced Predictive Dialers in Outbound Sales
Back-Office Outsourcing Mexico: A Game Changer for SMEs
Contact Center Outsourcing Mexico: Emphasizing the Importance of CX in Front and Back-Office Operations
Social Media’s Influence on Call Center Customer Service
Cultural Sensitivity in Contact Center Customer Interactions
The Impact of Customer Effort Score (CES) on Loyalty
Effective Conflict Resolution in US-based Call Center Customer Service
Revamping Business Operations: The New Chapter of Back-Office Efficiency in Mexican Outsourcing
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