Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Call Center Operations: Using Predictive Analytics to Reduce Customer Churn
Omnichannel Customer Care in Contact Centers: Elevating Service Standards in Mexico
Transforming Business Operations: The Rise of Efficiency in Back-Office Support Outsourcing to Mexico
Healthcare BPO in Australia: Enhancing Patient Care through Specialised Outsourcing
Why Outsourcing Call Center Services to Colombia is a Smart Business Move
Call Centre Services in Australia: Redefining Customer Engagement and Support
The Strategic Role of Contact Centers in Enhancing Customer Relationships in Mexico
Contact Centres UK: Embracing 24/7 Customer Support
The Future of Video-Based Customer Support
The Role of Emotional Intelligence in Call Center Interactions
Improving First-Call Resolution in Canadian Call Center Customer Support
Call Centre Services in Australia: From Customer Acquisition to Management and Retention
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