Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Overcoming Language Barriers in Contact Center Customer Support
Implementing Effective Quality Assurance Programs in Call Centers in the US
AI-Driven Customer Service Trends: Revolutionizing Engagement in Mexico
The Integral Role of Contact Centers in Retail Outsourcing
Effective Data Governance for Superior Customer Experience in Contact Centers
Empathy and Connection: The Cornerstones of Outstanding Customer Care in Australia
The Role of Social Media Monitoring in Contact Centers
Empathy and Connection: The Cornerstones of Customer Service in Australia
Voice Assistants: Revolutionizing Contact Center Support
Embracing Emotional Intelligence in Australian Customer Service Excellence
Customer Care for Enterprises in Australia: Ensuring Quality
Design Thinking for Customer-Centric Solutions in United States-based Call Centers
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Leverage PITON-Global’s market intelligence and outsourcing expertise to identify trusted Philippine BPO partners faster and with confidence.
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