Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Call Centres in South Africa: How Advanced Tech is Revolutionising Customer Support
ROI Assessment for Call Center Customer Service Investments
E-Commerce Outsourcing Philippines: Bridging Gaps and Boosting GrowthÂ
Humanizing Chatbot Interactions in Contact Center Support
Effective Training for Call Center Customer Service Agents
Back-Office Outsourcing UK: Streamlining Business Operations
Future-Ready Customer Service Strategies for Call Centers
Emotional Intelligence in Customer Feedback for Call Centers
Outsourcing Call Centers to Colombia: How Cutting-Edge Tech is Elevating CX
Beyond NPS: Measuring CX Metrics in Call Center Customer Service
Chatbots and Emotional Intelligence in Call Center Customer Care in the United States
Maximizing Business Potential: The Strategic Impact of BPO in Mexico’s Evolving Market
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