Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Measuring Customer Satisfaction in Australian Call Centres: Best Practices
Customer Support Outsourcing in Australia: Driving Enhanced Operating Efficiency and Superior Customer Experience
Call Centers Mexico: Unveiling Key Competitive Advantages
Harnessing User-Generated Content for Support in Contact Centers in the United States
Optimizing the Canadian Call Center Workforce for Superior Customer Service
Achieving First-Call Resolution Excellence in Customer Service in Australia
Effective Back-Office Management in Australia: Business Insights
Enhancing Technical Support for Exceptional Customer Experience in Canada
Call Centres UK: Powering Digital Transformation
Call Center Excellence Colombia: Focusing on FCR and CX
Customer Support in Australia: Empathy and Connection
Agent Burnout: Strategies for Prevention and Recovery
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