Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Measuring Customer Effort for Improved Call Center Services in the US
Customer Service Australia: Balancing Automation and Personalisation
Call Centre Outsourcing Australia: Elevating Customer Service and Tech Support
The Changing Face of Call Center Services in the US
Embracing Emotional Intelligence in Customer Service Excellence in Australia
Call Centre Outsourcing in the UK: Prioritising Customer Experience over Cost Savings
Leveraging Data for Improved Customer Support in Call Centres in Australia
Call Centers Colombia: Pioneering with Advanced Tech, Enhancing CX, and Offering Cost Savings
Scaling US-based Customer Support with a Remote Contact Center Workforce
Creating Memorable Moments in Customer Service for Call Centers in the US
Digital Etiquette in Customer Communication for Contact Centers in the US
Call Centre Services in Australia: Cutting-Edge Technology as the Game Changer
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