Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Outsourcing in the UK: The Growing Importance of Call Centres
AI-Driven Customer Journey Mapping in Contact Centers
On-Demand Customer Support in US Contact Centers: A New Era
Optimising Customer Support for Australian Businesses in Contact Centres
Enhancing Technical Support for Exceptional Customer Satisfaction in Canada
Back-Office Efficiency: A Key Pillar of Customer Service Excellence in Australia
Revolutionizing Back-Office Operations with Contact Centers
Back-Office Compliance and Regulation: A Guide for Australian Businesses
Balancing Automation and Personalization in Call Center Customer Support in Canada
Call Centres Australia: Human-Centred Customer Support
Outsourcing Contact Centers in a Post-Pandemic World
Customer Feedback and Continuous Improvement in Canadian Call Center Support
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