Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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Optimizing the Canadian Contact Center Workforce for Superior Customer Service
Contact Centers Colombia: Revolutionizing Back-Office Outsourcing with a Focus on CX
Improving Net Promoter Score (NPS) in Call Centers
The Psychology of Call Center Hold Music
Advanced Knowledge Management Strategies for Contact Centers
Contact Centres in the UK: A Vital Pillar for Customer Engagement
Customer Feedback and Continuous Improvement in Call Center Support
The Challenges of Multichannel Customer Support
AI Innovation in Call Centers: Shaping the Future of Customer Interaction in Mexico
The Role of Virtual Reality in Contact Center Training
Data Privacy in BPO: Navigating Compliance Challenges
Measuring and Reducing Customer Wait Times
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Leverage PITON-Global’s market intelligence and outsourcing expertise to identify trusted Philippine BPO partners faster and with confidence.
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