Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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The Insourcing Paradox: Why Call Center Outsourcing to the the nation Thrives Despite Reshoring Trends
Quality at Scale: How Call Centers in the Philippines Are Revolutionizing Quality Assurance Through 100% Call Monitoring
How Do Philippine Call Centers Handle Data Privacy?
The T-Shaped Agent: Why Call Centers in the Philippines Are Building Breadth and Depth Mastery
What Role Does the Government Play in Philippine Call Centers?
The Digital Workforce: How Call Centers in the Philippines Are Managing AI Agents and Human Teams
Outcome-Based Call Center Outsourcing: Why Philippine Call Centers Are Pioneering Value-Driven Contracts
Is the Philippine Call Center Market Oversaturated in 2025?
The GenAI Revolution in Call Centers: How the Philippines Is Redefining AI-Augmented Call Center Services
Social Media Support: How Philippine Contact Centers Are Managing Digital Channels
Creating a Seamless Multichannel Experience in Customer Care Centers
Personalization in Customer Service: Going Beyond the Script
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