Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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The Diaspora Dividend: How Philippine Call Centers Are Tapping into the Global Filipino Talent Pool for a New Wave of Growth
Strategic Financial Analysis and Value Creation in Technical Support Outsourcing to the Philippines
Claims Processing and Adjudication: How Call Centers in the Philippines Are Transforming Insurance and Healthcare Back-Office Operations
The Gig-to-Career Pipeline: How Philippine BPOs Are Creating a New On-Ramp for Youth Employment
Driving Informed Decisions through Philippine Back-Office Data Services and Customer Service & Support Outsourcing
From Cost Center to Carbon Neutral: The Surprising Economics of the Sustainable Philippine Call Center
Vertical Specialization: How Call Centers in the Philippines Are Dominating Industry-Specific Niches
The $2.1 Trillion Personalization Imperative
The Sentient Call Center: How Neuroscience and Behavioral Economics Are Redefining Agent and Customer Experience
Are Philippine Call Centers Shifting to Non-Voice Services?
Contact Center in the Philippines: The Evolution to Omnichannel Customer Experience Excellence
The True Cost of Philippine Call Center Outsourcing: Beyond the 60% Savings Myth
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