Are Tattoos and Piercings Allowed in Philippine Call Centers?

In the Philippines, a nation with a rich history of traditional body art, the modern workplace presents a complex and evolving landscape for employees with tattoos and piercings. This is particularly true in the booming business process outsourcing (BPO) industry, where the country has become a global leader. As the sector continues to grow, employing millions of Filipinos, questions surrounding professional appearance and personal expression are more relevant than ever. 

The Evolving Perception of Tattoos in the Philippines

The perception of tattoos in the Philippines has undergone a significant transformation over the centuries. Historically, tattoos were an integral part of the indigenous culture, symbolizing bravery, social status, and tribal identity. The intricate patterns and designs were not merely decorative but held deep spiritual and communal significance. However, with the arrival of Western colonizers, these traditional practices were suppressed, and tattoos became associated with criminality and rebellion. This stigma persisted for many years, creating a cultural bias against individuals with visible body art.

In recent decades, there has been a resurgence of interest in traditional Filipino tattooing, alongside a growing acceptance of modern tattoo culture. The younger generation, in particular, has embraced tattoos as a form of self-expression and individuality. This cultural shift has inevitably influenced workplace dynamics, prompting a re-evaluation of outdated dress codes and appearance policies. While conservative views still prevail in some sectors, the BPO industry has emerged as a trailblazer in fostering a more inclusive and accepting environment.

Call Center and Contact Center Policies: A Progressive Approach

The outsourcing industry, and specifically the contact center sector, is known for its progressive and forward-thinking approach to workplace policies. This is largely due to the industry’s global nature, its young and dynamic workforce, and its focus on performance and results. Unlike more traditional industries such as banking, law, and hospitality, where conservative dress codes are strictly enforced, most service providers in the Philippines have adopted a more relaxed and accommodating stance on tattoos and piercings.

Several factors contribute to this progressive approach. First, the call center environment is often not client-facing, which reduces the pressure to conform to traditional corporate aesthetics. Agents primarily interact with customers over the phone or via digital channels, making their physical appearance less of a concern. Second, the BPO industry is a major employer of young people, a demographic that is more likely to have tattoos and piercings. To attract and retain top talent, companies have recognized the need to create a work environment that values diversity and personal expression.

A Look at Specific Company Policies

To provide a clearer picture of the industry’s stance, it is helpful to examine the policies of some of the largest outsourcing companies in the Philippines. While specific regulations may vary, the general trend is one of acceptance and inclusivity.

Company	Tattoo Policy	Piercing Policy
Accenture	Generally allowed, but not on the face or other highly visible areas.	Generally allowed.
Teleperformance	Tattoos are allowed.	Piercings are allowed.
Concentrix	Tattoos are allowed and can be visible.	Generally allowed.

As the table indicates, major players in the country’s call center industry have embraced a more liberal approach to tattoos and piercings. While some restrictions may apply, particularly for tattoos on the face or neck, the overall message is clear: talent and skills are valued more than physical appearance. This progressive stance has not only helped to attract a diverse pool of talent but has also contributed to a more positive and inclusive workplace culture.

The Broader Context: Diversity and Inclusion in the Philippine Workplace

The BPO industry’s acceptance of tattoos and piercings is part of a larger trend toward greater diversity and inclusion in the Philippine workplace. According to a 2025 survey, the nation leads Southeast Asia in promoting diversity, equity, and inclusion (DEI) initiatives, with 63% of companies having already rolled out such programs. This commitment to diversity is reflected in the high percentage of companies that have implemented anti-discrimination and harassment policies (62%) and created employee resource groups (59%).

These statistics highlight a significant shift in the corporate mindset, with a growing recognition that a diverse and inclusive workforce is not only a social imperative but also a business advantage. By fostering an environment where employees feel valued and respected for who they are, companies can improve morale, increase productivity, and drive innovation. The outsourcing industry, with its young and diverse workforce, has been at the forefront of this movement, setting an example for other sectors to follow.

Navigating the Nuances: What Applicants and Employees Should Know

While the call center industry in the Philippines is generally accepting of tattoos and piercings, it is still important for applicants and employees to be mindful of the specific policies and culture of their company. Here are some practical tips for navigating this issue:

• Research the company culture: Before applying for a job, take the time to research the company’s dress code and appearance policies. Look for information on their website, social media channels, and employee reviews.
• Be mindful of placement: While most call centers are accepting of tattoos, those on the face, neck, or hands may still be a concern for some employers. If you have tattoos in these areas, be prepared to discuss them during the interview.
• When in doubt, cover up: For interviews or client-facing roles, it is always a good idea to err on the side of caution and cover up any visible tattoos. This shows respect for the company’s culture and a willingness to adapt to a professional environment.
• Focus on your skills and experience: Ultimately, your qualifications and experience are what matter most. During the interview process, be sure to highlight your skills, achievements, and what you can bring to the company.

The Future of Tattoos and Piercings in the Philippine Workplace

The trend toward greater acceptance of tattoos and piercings in the Philippine workplace is likely to continue, particularly in the BPO industry. As the workforce becomes more diverse and the cultural stigma surrounding body art continues to fade, companies will increasingly recognize that talent comes in all forms. The focus will shift from outdated notions of professionalism to a more holistic approach that values individuality, creativity, and performance.

The country’s call center industry has played a pivotal role in driving this change, creating a more inclusive and welcoming environment for employees from all walks of life. By embracing diversity and challenging traditional norms, the outsourcing sector has not only become a major contributor to the Philippine economy but also a model for the future of work.