Knowledge Center Articles

Today's Feature

Invoice Outsourcing: Streamlining Invoice Processing Efficiently

As your business grows, handling rising invoice volumes while maintaining accuracy and compliance becomes an even more significant challenge. That’s where invoice outsourcing comes in....

Filipina call center agent smiling at her desk with a headset in a BPO office.

Today's Feature

Customer Support Outsourcing Philippines: Why It’s the Best Choice

Ever wonder why so many global brands rely on the Philippines for customer support? There’s a reason for that. The country has built a reputation...

Two lab technicians in protective gear analyzing data on a computer, representing scientific research and healthcare analysis.

Today's Feature

State of Healthcare Business Process Outsourcing (2025)

Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...

Filipino call center agents working at their desks, wearing headsets and assisting customers.

Today's Feature

Understanding the Filipino Work Ethic: A Key Component in BPO Success

When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...

A businesswoman counting US dollar bills at her office desk, representing financial planning and business management.

Today's Feature

What, Why, How to Outsource Payroll Processing

Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....

A magnifying glass placed over a printed data analysis report with bar charts and metrics, representing business insights.

Today's Feature

9 Metrics and KPIs for Evaluating Your Outsourced Services

Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Today's Feature

Outsourcing India: The Technological Vanguard of Global Business Solutions

Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...

How Has the Philippine Contact Center Industry Grown, and What Is Its Economic Impact?

The Unstoppable Rise of a Global Leader The Philippines, an archipelago nation in Southeast Asia, has quietly transformed into the undisputed global leader of the...

Why is the Philippines a Top Destination for Call Centers?

In the intricate calculus of global business operations, the decision of where to establish customer contact centers carries immense strategic weight. For over a decade,...

Excellence in Service Delivery: Quality Assurance Methodologies in E-Commerce Outsourcing to the Philippines

Defining quality standards in e-commerce outsourcing requires comprehensive frameworks that encompass not only measurable performance metrics but also subjective elements of customer experience, brand representation,...

Call Centers in the Philippines: Inside the World’s Premier Customer Experience Powerhouse

Executive Summary For more than two decades, the global customer experience (CX) landscape has been in a state of perpetual, sweeping transformation. This evolution, driven...

Achieve sustainable growth with world-class BPO solutions!

PITON-Global connects you with industry-leading outsourcing providers to enhance customer experience, lower costs, and drive business success.

Book a Free Call

What Is the History of the Call Center Industry in the Philippines?

The Republic of the Philippines is globally recognized as a dominant force in the Business Process Outsourcing (BPO) landscape. At the heart of this economic...

Transforming Customer Experience Worldwide Through Call Center Outsourcing Services to the Philippines

The call center outsourcing industry stands at a pivotal moment in its evolution, with technological advancement, changing customer expectations, and emerging business models reshaping the...

Private Equity and M&A: The New Growth Engine for Call Centers in the Philippines

The Philippine business process outsourcing (BPO) industry, a cornerstone of the nation’s economy, is entering a new phase of maturation and consolidation, driven by a...

How Has AI Impacted the Philippine Call Center Industry in 2025?

When generative AI exploded into the public consciousness in 2022, a wave of anxiety swept through global service industries. For the Philippines, the undisputed call...