Knowledge Center Article

The Philippines’ Skilled Workforce: A Major Asset for the Call Center Industry

By Grace N / 21 January 2020

The Philippines’ skilled workforce is a major asset for the call center industry, which has become one of the country’s key economic drivers. The country’s large pool of English-speaking and technically skilled workers, combined with a favorable time zone, has made the Philippines a popular location for call center services.

One of the main reasons for the Philippines’ success in the call center industry is the large pool of English-speaking and technically skilled workers. The Philippines has a population of over 100 million people, and a significant portion of the population is fluent in English, making it a desirable location for companies looking to outsource their call center services. The country has a strong education system, which has produced a large number of graduates in fields such as engineering, computer science, and information technology. This has resulted in a large pool of highly skilled workers who are able to perform a wide range of tasks, from basic customer support to more complex technical support.

Another advantage of the Philippines’ skilled workforce is their ability to adapt to the changing requirements of the call center industry. The Philippines’ call center industry has evolved to include new services such as social media management, chat support, and analytics. The country’s skilled workforce is able to adapt to these changing requirements, and are able to provide the necessary services to meet the diverse needs of companies around the world.

Key Contact
John Maczynski


US: 866-201-3370
AU: 1800-370-551
UK: 808-178-0977

Are you looking for an onshore, nearhsore, or offshore outsourcing solution? Don't know where to start? I am always happy to help.

Let's chat!

Best Regards,


Success in outsourcing isn't a matter of chance, but rather the result of a meticulously defined process, a formula that Fortune 500 companies have diligently honed over time. This rigor is a significant factor in the rarity of failures within these industry titans' outsourced programs.

Having spent over two decades partnering with and delivering Business Process Outsourcing (BPO) solutions to Fortune 500 clients, John possesses an in-depth understanding of this intricate process. His comprehensive approach incorporates an exhaustive assessment of outsourcing requirements, precise vendor sourcing, and a robust program management strategy.

More Articles
AI and Call Centre in the Philippines
As the world moves to an increasingly global economy, with ...
BPO in the Philippines
In the wake of the COVID-19 pandemic, consumers are recovering ...
Call Centres in the Philippines: A High-Growth Industry
In our global economy – with the growth of businesses ...
Call Center Outsourcing to the Philippines – The Country’s Key Competitive Advantages
For nearly twenty years, the call center outsourcing industry in ...