Knowledge Center Articles

Today's Feature

Invoice Outsourcing: Streamlining Invoice Processing Efficiently

As your business grows, handling rising invoice volumes while maintaining accuracy and compliance becomes an even more significant challenge. That’s where invoice outsourcing comes in....

Filipina call center agent smiling at her desk with a headset in a BPO office.

Today's Feature

Customer Support Outsourcing Philippines: Why It’s the Best Choice

Ever wonder why so many global brands rely on the Philippines for customer support? There’s a reason for that. The country has built a reputation...

Two lab technicians in protective gear analyzing data on a computer, representing scientific research and healthcare analysis.

Today's Feature

State of Healthcare Business Process Outsourcing (2025)

Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...

Filipino call center agents working at their desks, wearing headsets and assisting customers.

Today's Feature

Understanding the Filipino Work Ethic: A Key Component in BPO Success

When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...

A businesswoman counting US dollar bills at her office desk, representing financial planning and business management.

Today's Feature

What, Why, How to Outsource Payroll Processing

Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....

A magnifying glass placed over a printed data analysis report with bar charts and metrics, representing business insights.

Today's Feature

9 Metrics and KPIs for Evaluating Your Outsourced Services

Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Today's Feature

Outsourcing India: The Technological Vanguard of Global Business Solutions

Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...

Call Center

The GenAI Revolution in Call Centers: How the Philippines Is Redefining AI-Augmented Call Center Services

The global call center industry stands at an inflection point. Generative artificial intelligence (GenAI) has moved from experimental pilot programs to mainstream deployment, fundamentally reshaping...

Contact Centres in the Philippines – Enhancing Customer Engagement

The Philippines has long been a global leader in the contact centre industry, attracting businesses from various sectors seeking customer service support. Companies outsource to...

How Outsourcing to the Philippines Boosts Business Growth

Companies worldwide are choosing to outsource business processes to countries that offer skilled workforces at competitive costs. Among these nations, the Philippines has emerged as...

Call Centre Services Philippines – Optimizing Business Operations

Businesses looking to expand their customer support, sales, and back-office operations often turn to offshore solutions. The Philippines has emerged as a preferred location for...

Achieve sustainable growth with world-class BPO solutions!

PITON-Global connects you with industry-leading outsourcing providers to enhance customer experience, lower costs, and drive business success.

Book a Free Call

Why Global Companies Choose the Philippines for Call Centres

Global companies continue to expand their call centre operations in the Philippines, drawn by a combination of economic, linguistic, and workforce-related factors. The country has...

Call Centre in the Philippines: Trends & Benefits

The call centre industry in the Philippines has experienced significant expansion over the past two decades. The country has become a global leader in outsourced...