Donny Donnovan

Netflix – The streaming giant has outsourced their customer service operations to a third-party provider in order to improve service levels and scalability. By leveraging the expertise and resources of the provider, Netflix was able to improve its customer experience and satisfaction, while also allowing its own team to focus on its core competencies of producing and distributing content. This outsourcing initiative helped Netflix to increase efficiency and reduce costs, allowing them to continue to grow and expand its offerings.