How Cloud Communication Has Changed Call Center Services in the PhilippinesWhat are the benefits of cloud communication for call centers in the Philippines? Seamless communication Remote...06/28/2019Read more
Reasons Why Customer Loyalty Needs to be NourishedWhat are the reasons to nourish customer loyalty? Repeat customers Ease of selling Word-of-mouth advertising Opportunities...04/23/2019Read more
The Importance of Emotionally-Captivating Experiences to BrandsWhat made emotional experience so important to brands? Humans as Emotional Beings The Power of Storytelling The Bigger...02/18/2019Read more
Reasons Why Customer Experience is the New BrandHow does customer experience influence your brand? Brand formation by the company The fluidity of a...02/07/2019Read more
Importance of Team Building in Philippine Call CentersWhat is the importance of team building in Philippine call centers? A unifying sense of purpose...01/25/2019Read more
Engagement Strategies to Improve Call Center CultureWhat can you do to improve your call center’s company culture? Rewards and incentives Humane performance...01/22/2019Read more
Ways to Boost Call Center EfficiencyWhat are some ways to boost call center efficiency? Continuous improvement training Adaptive to technology Reduce...01/10/2019Read more
6 Factors to Consider When Choosing Call Center SoftwareWhat should you keep in mind when deciding on a call center software? Type software Required...01/09/2019Read more
11 Must Know Call Center TerminologiesWhat jargon should you know if you plan on working in a call center? Automatic Call...01/08/2019Read more