The Top 10 Drivers for Offshore Outsourcing to the Philippines
The Philippines has become a major player in the global outsourcing industry, with many companies choosing to outsource certain business functions to the country. Here...
Categories
Today's Feature
Invoice Outsourcing: Streamlining Invoice Processing Efficiently
As your business grows, handling rising invoice volumes while maintaining accuracy and compliance becomes an even more significant challenge. That’s where invoice outsourcing comes in....
Today's Feature
Customer Support Outsourcing Philippines: Why It’s the Best Choice
Ever wonder why so many global brands rely on the Philippines for customer support? There’s a reason for that. The country has built a reputation...
Today's Feature
State of Healthcare Business Process Outsourcing (2025)
Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...
Today's Feature
Understanding the Filipino Work Ethic: A Key Component in BPO Success
When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...
Today's Feature
What, Why, How to Outsource Payroll Processing
Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....
Today's Feature
9 Metrics and KPIs for Evaluating Your Outsourced Services
Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....
Today's Feature
Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes
Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...
Today's Feature
Improving First Call Resolution Rates in the US
Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...
Today's Feature
Outsourcing India: The Technological Vanguard of Global Business Solutions
Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...
Uncategorized
Why No Two Call Centers are the Same?
Call centers are a critical component of many businesses, serving as the primary point of contact for customers seeking assistance or support. No two outsourcing...
Why a Focus on CX when Outsourcing Customer Support to the Philippines is Non-Negotiable
Outsourcing customer support to the Philippines can be a cost-effective solution for many companies, but a focus on customer experience (CX) is non-negotiable for companies...
Back-office Services Costa Rica: The Engine Behind E-commerce Efficiency
Costa Rica has positioned itself as a pivotal hub for back-office services, serving as a driving force behind the operational efficiency of the global e-commerce...
Achieve sustainable growth with world-class BPO solutions!
PITON-Global connects you with industry-leading outsourcing providers to enhance customer experience, lower costs, and drive business success.
Book a Free Call
Call Centers and the Adaptation of AI in the Philippines
Artificial intelligence (AI) is rapidly changing the way businesses operate, and the call center industry is no exception. In the Philippines, one of the world’s...
What are the eight most frequently outsourced contact center services?
Outsourcing contact center services can help companies improve their customer experience, reduce costs, and access specialized expertise. There are several types of contact center services...
Call center outsourcing to the Philippines – Why excellent English is the key to success
The Philippines has a two-decades-long history of call center outsourcing and is widely regarded as the world’s largest and leading call center outsourcing destination. As...
Outsourcing Philippines: The Pitfalls
A company’s operational processes are generally divided into two parts. While the customer-facing front end is seen as the “face” of the company, the back...
