Knowledge Center Article

Offshore Tech Support Outsourcing Agencies In The Philippines

By Art Williams / 2 March 2009

In today’s business environment, cost advantages are not enough for it to survive. Smart executives know this. They require better performance, higher efficiency levels, and innovations in product and service. These two work together to sustain profitability.

Offshoring non-core processes are a viable solution to address these needs. Many offshore tech support outsourcing agencies in the Philippines have chosen to outsource their tech support processes to help achieve their goals. Many global enterprises that chose to work with BPO providers saw great, real results. Today, their success encourages similar ventures that are also ready to deliver to the global market.

Depth and Experience

Offshore companies integrate the talents of a highly skilled workforce, state-of-the-art technologies and in-depth industry knowledge and experience. As a partner, PH call centers provide a wide range of high quality and cost-effective tech support solutions customized to the client’s needs.

Tech support vendors serve companies in the technology, telecommunications, and consumer electronics industries among others. Technical support vendors have made significant investments in its technology, infrastructure and human resources.

Offshore tech support outsourcing agencies in the Philippines utilize advanced and highly scalable systems and fiber optic networks that are fully redundant. They implement rigid recruitment processes to identify the best skills as well as provide intensive training to build on those skills and develop knowledgeable and customer-oriented tech support representatives.

BPO companies have a dynamic workforce made up mostly of young technology savvy college graduates who can effectively communicate with customers and resolve issues in the most efficient and professional manner – an approach that reflects the commitment of these firms to provide quality, efficient, and cost-effective technical support services.

With technical support solutions, a company can transform their current tech support operation into a true asset – one that increases customer loyalty, strengthens their brand, and generates revenues.

With the help of a tech support provider, a corporation can eliminate the need for capital investments, reduce operating costs and improve their bottom line all while continuing to provide reliable technical support to customers.

Range of Services

The services of offshore tech support outsourcing agencies in the Philippines are:

– They offer comprehensive and integrated service with delivery via multiple channels including voice, email, and fax, web-based and mobile support. Some of the technical support services they provide include troubleshooting, handling hardware and software problems, Internet connectivity problems, and warranty-related support.

– Depending on different factors, call centers can reduce the operational costs of the client by 30 to 60 percent. Clients can expect high-caliber performance. Tech support providers are recognized worldwide as valuable partners. Many have received global awards for their services and international certifications proving the world-class quality of their skills and processes.

First contact resolution is one of the primary goals of call centers. They train agents to address and solve issues effectively within specific time-frames.

The average handling time to close an issue is less than twenty minutes. Enforcing standards in quality response and handling time is the key to customer satisfaction and these firms exert great efforts to ensure employees meet them. Many offer incentives to tech support agents who consistently hit these performance metrics.

Offshore tech support outsourcing agencies in the Philippines leverage their robust technology infrastructures and technical expertise to maintain a highly reliable and secure networks and systems.

Scalability is one of the best features of their technology allowing them to respond to increase in demand quickly and efficiently without interrupting operations. This quality is also present in their staffing processes, which enables them to ramp-up or scale-down operations as needed.

They are also committed to continuous improvement. They always look for ways to better their processes and service from enhancing recruitment and training programs to management and monitoring of performance. By doing so, they consistently meet and exceed client expectations.

To learn more about our industryspecific BPO capabilities please contact us by calling +1-310-844-7805 or by filling out our inquiry form. We look forward to hearing from you.

Key Contact
John Maczynski


US: 866-201-3370
AU: 1800-370-551
UK: 808-178-0977

Are you looking for an onshore, nearhsore, or offshore outsourcing solution? Don't know where to start? I am always happy to help.

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Best Regards,


Success in outsourcing isn't a matter of chance, but rather the result of a meticulously defined process, a formula that Fortune 500 companies have diligently honed over time. This rigor is a significant factor in the rarity of failures within these industry titans' outsourced programs.

Having spent over two decades partnering with and delivering Business Process Outsourcing (BPO) solutions to Fortune 500 clients, John possesses an in-depth understanding of this intricate process. His comprehensive approach incorporates an exhaustive assessment of outsourcing requirements, precise vendor sourcing, and a robust program management strategy.

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