Knowledge Center Article

What is KPO and how does it differ from BPO? 

By Grace N / 3 June 2023

Knowledge process outsourcing (KPO) refers to the practice of outsourcing knowledge-based business processes to a third-party provider. KPO involves outsourcing activities that require specialized knowledge or expertise, such as market research, data analysis, and legal research. The goal of KPO is to access specialized expertise and improve decision-making within the organization.

KPO differs from business process outsourcing (BPO) in that BPO involves outsourcing non-core business processes, while KPO involves outsourcing processes that require specialized knowledge or expertise. BPO is typically focused on cost savings and efficiency, while KPO is more focused on access to specialized knowledge and expertise.

Some examples of KPO services include market research, data analysis, legal research, financial analysis, and intellectual property management. KPO can offer a number of benefits to companies, including access to specialized expertise, improved decision-making, and cost savings.

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