Knowledge Center Article

Offshore Technical Support Outsourcing In The Philippines

By Art Williams / 10 December 2008

Today’s competitive environment is far more complex, with different sets of challenges. Companies see the need to refocus their resources and efforts on their core activities in order to remain competitive.

Outsourcing is an effective solution to achieve this goal and it provides an added benefit of significant cost reduction, along with the opportunity to concentrate on core competencies. With the help of call centers, you can transfer specific duties and responsibilities to a third party organization overseas.

Corporations can offshore technical support and do outsourcing in the Philippines. In fact, their current roster of clients lists many of the world’s leading technology companies today and the level of support is growing. Global companies, big or small, have been relying on these vendors to provide essential technical support to customers for many years now.

Undoubtedly, providing tech support is integral to the success of any technology-related company whether they are in hardware or software manufacturing, Internet technology or consumer electronics.

However, very few enterprises can afford to set up an in-house assistance center as this will require considerable investments in technology, infrastructure and not to mention the recruitment of talent. Even large corporations that already have established their operations choose to move them to a tech support provider in order to become more efficient.

Offshoring means clients still have control of their programs but to rely on technical support outsourcing in the Philippines means another company will manage the implementation and daily operations of client programs. They have the responsibility of delivering quality service within their client’s time, cost and service level requirements. Tech support firms are capable of managing all or only a percentage of a brand’s after-sales functions in order to meet specific needs of clients. Through their expertise, commitment and efficient use of technology and human resources, they contribute to your competitive advantage.

General Service Features

  • Daily, 24-hour support and after-hours technical support
  • Service delivery via multiple communication channels – phone, email, fax, live Internet chat, mobile devices
  • Remote control
  • Multilingual capabilities
  • Quality assurance and performance metrics
  • Services delivered by qualified English and technology proficient associates

Some of the clients supported by these enterprises include original equipment manufacturers (OEM), software publishers, internet service providers, wireless vendors, consumer electronic companies, and other companies whose core processes requires expert and cost-effective services.

Offshore technical support outsourcing in the Philippines gives big businesses the technology, infrastructure, personnel and the expert management to implement outsourced projects successfully. They have a mix of local Filipino and multinational organization that provides them in-depth local and international industry knowledge.

They realize that their workforce is a critical part of their success and they invest heavily on finding the best people and enhancing their skills through local and overseas training. Indeed, the abilities and experience of its people and their strong work ethics remain a key advantage.

Over the years, these enterprises have gained a reputation for superior knowledge along with quality customer service. Moreover, they put a great effort in maintaining their client’s trust.

Therefore, they employ the strictest measures to guarantee confidentiality and security of their information. It is their aim to build long-term relationships with every client as a reliable partner for their technical support needs.

To learn more about our industry-specific BPO capabilities please contact us by calling +1-310-844-7805 or by filling out our inquiry form. We look forward to hearing from you.

Key Contact
John Maczynski


US: 866-201-3370
AU: 1800-370-551
UK: 808-178-0977

Are you looking for an onshore, nearhsore, or offshore outsourcing solution? Don't know where to start? I am always happy to help.

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Best Regards,


Success in outsourcing isn't a matter of chance, but rather the result of a meticulously defined process, a formula that Fortune 500 companies have diligently honed over time. This rigor is a significant factor in the rarity of failures within these industry titans' outsourced programs.

Having spent over two decades partnering with and delivering Business Process Outsourcing (BPO) solutions to Fortune 500 clients, John possesses an in-depth understanding of this intricate process. His comprehensive approach incorporates an exhaustive assessment of outsourcing requirements, precise vendor sourcing, and a robust program management strategy.

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