Knowledge Center Article

Offshore BPO Service Provider In The Philippines

By Art Williams / 18 November 2010

Don’t let vendor fatigue leave you too tired to recognize the accomplishments of your offshore BPO service provider in the Philippines.

Many clients have a preferred offshore BPO service provider in the Philippines. PITON’s clients appreciate the existing relationship, the value delivered over time, and the trust that has been built over a number of years.

When new service provider requirements emerge, these clients like to steer business towards the incumbent call center providers with a proven track record. What often occurs, however, is that the clients’ vendor may not win the job. Why does this happen?

The offshore BPO service provider in the Philippines submits a high-level proposal for a discovery process in the country, or assessment with a high-level business case as the final deliverable goods.

The business case allows the client to determine whether to move forward with an agreement, or not. This discovery process is often provided for free, or at significant discounts relative to the regular fee structure. This makes it extremely attractive to the client, with little perceived risk on their part.

How do you avoid a case of vendor fatigue? First, if you want to award additional business, don’t let your offshore BPO service provider in the Philippines do free studies that only deliver happy words based upon limited information.

Second, remember that as the incumbent vendor, spending millions for the free study and due diligence does not always win business.

Third, the client should be sure that the country’s service levels, metrics, and financial business economy are formal and complete before they allow their outsourcing company to perform due diligence as this will limit unfortunate and unwanted surprises and give both parties a good working relationship. And finally, recognize the symptoms of vendor fatigue and intervene before the malady becomes fatal.

To learn more about our industry-specific BPO capabilities please contact us by calling +1-310-844-7805 or by filling out our inquiry form. We look forward to hearing from you.

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Success in outsourcing isn't a matter of chance, but rather the result of a meticulously defined process, a formula that Fortune 500 companies have diligently honed over time. This rigor is a significant factor in the rarity of failures within these industry titans' outsourced programs.

Having spent over two decades partnering with and delivering Business Process Outsourcing (BPO) solutions to Fortune 500 clients, John possesses an in-depth understanding of this intricate process. His comprehensive approach incorporates an exhaustive assessment of outsourcing requirements, precise vendor sourcing, and a robust program management strategy.

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