Knowledge Center Article

What Are Offshore Back-Office Services?

By Art Williams / 21 March 2008

Back-office processing outsourcing services are strategically used to tap talented workforces to handle procedures that are traditionally internal. None of these processes are directly related to the functioning of the company.

The concept of offshoring started in the country in the late 1990s. PITON began its operations in the country in the same year.

Offshoring is a method of transferring some of an organization’s repetitive, non-core and core processes to an outside provider, to achieve cost reduction while improving service quality. Because the processes are repeated and a long-term contract is used, vendor solutions go far beyond the use of consultants.

Generating Transformational Outcomes

If done well, the results can drastically increase the shareholder’s value. The main difference between BPO and more traditional IT outsourcing is that these firms offer companies a way of achieving transformational outcomes much more quickly.

In a typical contract, a service provider takes over a specific corporate function. Effective call center solutions encompass much more than just changing who is responsible for performing the processes.

The back-office processing outsourcing services not only take on the responsibility for the business processes, but also reconstructs the way the process has been traditionally done, thereby promoting positive changes and true innovation.

The next generation of contact centers has emerged as a priority for clients looking for better options in managing their application portfolios.

The first wave of firms offered low-cost, offshore development labor, but today firms are demanding newer and less risky options for applications that are strategic, complex, or critical to the company’s mission-vision, while still taking cost reductions into consideration.

These services have moved from being a niche technology management tool to a mainstream strategic weapon in the country. These enterprises leverages process determined efficiencies in terms of organizational excellence, responsiveness and branding, financial efficiency and quality customer relationship.

Achieving Your Objectives

The increasing opportunities for these firms are accompanied by rising bewilderment from many managers and decision-makers. To navigate through the uncharted topography of processes and functions, they will need to answer three principal questions:

  1. What is the right model for my strategy in the Philippines?
  2. How can my organization create the right relationships?
  3. What are the steps that the BPO provider should take to ensure we meet our main objectives?

The relationship between the client and the back-office processing outsourcing services is a critical factor in realizing the expanding potentials of the relationship.

With the advent of reliable, cheap global communications, the Internet, and the abundance of skilled labor forces in many developing countries, BPO centers have become both feasible and necessary.

Many banks and other clients in the financial industry have already moved IT operations abroad, and some have started similar efforts in which multiple business processes are exported, and this is where we can help.

To learn more about our industry-specific BPO capabilities please contact us by calling +1-310-844-7805 or by filling out our inquiry form. We look forward to hearing from you.

Key Contact
John Maczynski


US: 866-201-3370
AU: 1800-370-551
UK: 808-178-0977

Are you looking for an onshore, nearhsore, or offshore outsourcing solution? Don't know where to start? I am always happy to help.

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Best Regards,


Success in outsourcing isn't a matter of chance, but rather the result of a meticulously defined process, a formula that Fortune 500 companies have diligently honed over time. This rigor is a significant factor in the rarity of failures within these industry titans' outsourced programs.

Having spent over two decades partnering with and delivering Business Process Outsourcing (BPO) solutions to Fortune 500 clients, John possesses an in-depth understanding of this intricate process. His comprehensive approach incorporates an exhaustive assessment of outsourcing requirements, precise vendor sourcing, and a robust program management strategy.

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