Knowledge Center Article

Healthtech Customer Care Outsourcing Philippines – Next Level CX

By Grace N / 8 July 2023

Healthtech companies are turning to the Philippines more frequently for their customer care needs as the country offers scalability and specialization. It offers a specialized workforce with specific skills and experience in the healthcare industry, allowing digital innovators and disruptors to access specialized skills and knowledge. Additionally, the ability to scale operations as needed can provide significant benefits for the companies, allowing them to adapt to changes in demand and improve overall efficiency.

One of the key drivers behind this trend is the specialization that the Philippines offers. The country has a large pool of highly educated and English-speaking workers with specialized skills and experience in the healthcare industry. This allows healthtech companies to tap into a specialized workforce, which is essential for providing high-quality customer care. According to a report by McKinsey & Company, the Philippines’ healthcare sector is expected to grow exponentially over the next few years.

Aside from specialization, outsourcing customer care to the Philippines can also provide scalability. The country has a large talent pool, which allows healthtech companies to scale up or down their operations as needed. This can lead to improved efficiency and cost savings for the companies.

A healthcare and technology company that has outsourced customer care to the Philippines is HealthTap, a virtual health clinic that provides patients with access to doctors and health information through a mobile app. The company has chosen to outsource to the country to improve its customer service and support operations. HealthTap has benefited from the country’s specialized workforce, which is highly skilled and experienced in the healthcare industry. Another industry disruptor that has successfully outsourced customer care to the Southeast Asian BPO powerhouse is Medici. The telemedicine firm, which connects patients with doctors through its mobile app, has chosen to outsource to improve its customer service and support operations.

The Philippines is an ideal destination for outsourcing customer care in the healthcare industry due to its specialized workforce and the ability to scale operations. These advantages, coupled with cost savings, make the country a compelling choice for digital disruptors looking to enhance their customer care operations.

Healthtech companies can take advantage of this by improving their customer care operations and providing high-quality care to customers, while also benefiting from cost savings. By outsourcing customer care to the Philippines, companies can focus on their core competencies and scale their operations as needed, leading to improved efficiency and cost savings.

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Success in outsourcing isn't a matter of chance, but rather the result of a meticulously defined process, a formula that Fortune 500 companies have diligently honed over time. This rigor is a significant factor in the rarity of failures within these industry titans' outsourced programs.

Having spent over two decades partnering with and delivering Business Process Outsourcing (BPO) solutions to Fortune 500 clients, John possesses an in-depth understanding of this intricate process. His comprehensive approach incorporates an exhaustive assessment of outsourcing requirements, precise vendor sourcing, and a robust program management strategy.

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